SERVICEEDGE TBEST PRO SOLUTIONS
TBEST Pro Services
Experienced TBEST, Transit Planning, GIS & Software Expertise
Work directly with ServiceEdge professionals for TBEST Pro technical support, TBEST training, transit and GIS consulting, model assistance, data processing, and specialized TBEST software development.
Support. Analyze. Build. Deliver. Flexible professional services for agencies, MPOs, DOTs, and consultants.
PROFESSIONAL SERVICES
When You Need More Than Software
ServiceEdge TBEST Pro Solutions can be paired with hands-on professional services when your project requires troubleshooting, analysis, customization, implementation support, or specialized development. Services are scoped to the work you need and can be used independently of a software subscription.
TECHNICAL SUPPORT
TBEST & Product Support
Resolve installation, configuration, licensing, data, model, and workflow issues with direct access to experienced ServiceEdge technical staff.
CONSULTING
Transit & GIS Consulting
Apply TBEST, GTFS, GIS, and transit-planning expertise to service analysis, ridership forecasting, network evaluation, and project-specific workflows.
DEVELOPMENT
Specialized Development
Extend TBEST and related workflows with custom Add-Ins, automation, data-processing tools, model enhancements, and private deployment packages.
TECHNICAL SUPPORT
Direct Support from the TBEST Team
Get help with the practical issues that can interrupt a planning workflow or deployment. ServiceEdge support is designed for targeted problem solving .
- TBEST installation and configuration
- GTFS Pro Apps workflow and data questions
- Metro Pro and Metro Pro Commuter model support
- TBEST Pro Data implementation and download support
- Licensing, deployment, and Hosting Manager assistance
- Troubleshooting GIS, GTFS, and TBEST processing issues
- TBEST Training services
TRANSIT & GIS CONSULTING
Project Support from Analysis Through Delivery
Use ServiceEdge as an extension of your planning or consulting team for projects that benefit from specialized TBEST, GTFS, GIS, and ridership-modeling expertise.
- Transit service and network analysis
- GTFS QA, alignment, and service-change analysis
- NTD Directional Route Miles support
- Ridership forecasting and model calibration
- Socioeconomic and transit-system data preparation
- GIS analysis, data conversion, and map-based workflows
- Technical review and methodology documentation
SPECIALIZED DEVELOPMENT
Custom TBEST, GIS & Modeling Solutions
When an agency or consultant needs a workflow that does not exist off the shelf, ServiceEdge can design and develop targeted extensions around TBEST and the supporting data environment.
- Custom TBEST Add-Ins and desktop tools
- Transit and GIS workflow automation
- GTFS processing and validation utilities
- Custom ridership-estimation model packages
- Data conversion, integration, and batch-processing tools
- Private deployment and licensing preparation
Specialized Development
Advanced software development and specialized modeling are scoped according to technical complexity. Larger efforts may be quoted as fixed-fee projects.
PREPAID SERVICE BLOCKS
Reserve Professional Service Time in Advance
Prepaid blocks are useful for organizations that expect periodic support or consulting throughout the year and want a simple way to authorize work without issuing a new purchase action for every request.
5 Hours
Good for targeted troubleshooting or a small advisory task.
10 Hours
A practical block for periodic product support or planning assistance.
25 Hours
Designed for recurring consulting, analysis, or implementation assistance.
50 Hours
For organizations that anticipate ongoing support and advisory work.
Note: Prepaid blocks are intended for standard support and consulting. Specialized software development, advanced modeling, travel, or third-party costs may require a separate scope and rate.
HOW ENGAGEMENTS WORK
A Flexible Path from Question to Deliverable
1
Define the Need
Tell us the problem, project objective, or workflow you need help with.
2
Confirm Scope
We identify the appropriate service type, rate, expected effort, and deliverables.
3
Work Directly
Collaborate with ServiceEdge staff who understand TBEST, transit planning, GIS, and the underlying software.
4
Deliver & Document
Receive the completed analysis, guidance, software, data, or documentation defined in the scope.
WHO WE SUPPORT
Professional Services for Public- and Private-Sector Transit Planning
TRANSIT AGENCIES
Agency Teams
Supplement internal planning, GIS, IT, and data resources with targeted TBEST expertise.
MPOs & DOTs
Regional & State Programs
Support multi-agency analysis, data programs, implementation, model development, and technical review.
CONSULTANTS
Consulting Teams
Add TBEST, GTFS, GIS, or model-development capacity to client projects without building the capability from scratch.
FLEXIBLE & SEPARATE
Professional Services Are Not a Required Subscription
Hourly and project-based services are available when you need them. They are separate from GTFS Pro Apps, Metro Pro, Metro Pro Commuter, TBEST Pro Data, and Private Deployment subscriptions unless a specific agreement explicitly includes a defined level of support.
This keeps software licensing predictable while allowing each organization to purchase additional expertise only when it creates value.
RELATED TBEST PRO SOLUTIONS
Pair Services with the Products You Use
APPLICATIONS
GTFS Pro Apps
Professional GTFS workflows for network alignment, NTD Directional Route Miles, and service-change comparison.
RIDERSHIP MODELING
Metro Pro
Advanced TBEST ridership estimation with multimodal sensitivity and configurable model parameters.
DATA
TBEST Pro Data
Client-specific transit-system and socioeconomic data implementation and optional annual maintenance.
LET’S TALK ABOUT YOUR PROJECT
Need TBEST, Transit, GIS or Development Support?
Tell us what you are trying to accomplish. ServiceEdge can recommend the right level of support, consulting, or development and define a practical scope for the work.