SERVICEEDGE TBEST PRO SOLUTIONS
TBEST Pro Technical Support
Get Help With Your TBEST Pro Products
SUPPORTED PRODUCTS
TBEST Pro Product Center
GTFS Pro Apps
TBEST Pro Data
Metro Pro
Metro Pro Commuter
Private Deployment Products
Start With the Information We Need to Diagnose the Issue
Providing the product, organization, software version, a clear description of what happened, and any error text or screenshots helps ServiceEdge respond more efficiently.
Product Center
Installation, subscription activation, product availability, downloads, updates, and launch issues.
GTFS Pro Apps
GTFS-OSM alignment, NTD Directional Route Miles, GTFS Service Change Comparison, Match Profiles, and app output.
TBEST Pro Data
Hosted Transit System or socioeconomic data availability, downloads, versions, and deployment.
Metro Pro
Model installation, availability, model execution, and related configuration questions.
Metro Pro Commuter
Commuter-model installation, Park-n-Ride / drive-access model deployment, and model-use issues.
Private Deployment Products
Customer-specific Add-Ins, model packages, entitled products, versions, and managed deployment issues.
Before You Submit
Please gather as much of the following information as is readily available:
- TBEST Pro product
- TBEST version
- Product Center or product version
- What you were trying to do
- What you expected to happen
- What actually happened
- Exact error message, if any
- Steps that reproduce the problem
- This is not an FDOT TBEST Technical Support request. Please visit the TBEST website for information on obtaining Florida Technical Support.
Please Do Not Send
Do not include:
- TBEST Pro Subscription Keys
- Other credentials or sensitive authentication information
If ServiceEdge needs additional diagnostic information, we will request it through the appropriate support channel.
Submit a TBEST Pro Technical Support Request
Product Center Help
For installation, subscription activation, product download, update, and launch instructions, review the TBEST Pro Product Center page before submitting a support request.
Professional Services
Technical support requests are for product issues. For custom modeling, GIS, software development, data processing, or consulting assistance, use the ServiceEdge TBEST professional services page.
Need Help With a TBEST Pro Product?
Submit the technical support form above with enough detail for ServiceEdge to understand the product, environment, and issue you are experiencing.